FAQ

Proxies are generally selected and connected automatically and instantly upon payment confirmation. However, if additional details regarding the order, such as the use case, need to be clarified, the process might take a bit longer.

Our proxies are exclusively provided to individual users and are not publicly accessible. When you purchase IP addresses from us, you can trust that they are for your use only. Additionally, our service stands out for its guarantees. When you buy IP addresses for a specific use case, we ensure their performance for that intended use.

Certainly. Our company has been broadening its offerings for many years, and currently, we can provide proxies from a diverse range of subnets. If any particular subnets do not meet your needs, please write to us, and we will assuredly make a suitable replacement.

Yes, we guarantee that the proxies will perform for the entire period for which you've paid, except in instances where they are banned due to your activities. Once the use period expires, you have the option to pay for a renewal for the time frame you require.

Yes, all proxies available on our website, whether sold individually or in packages, are for personal use. The primary difference between the two options lies in the cost. Proxy packages offer discounts of up to 40%, depending on the number of IPs and the rental duration.

We notify you three days before the end of the using term via the specified contact information, you can pay for the extending in a convenient way. But, if for some reason, you did not see our message or forgot about it, you can contact the consultant at any time, informing: contact information, your login data in the system, and the IP addresses assigned to you. Extending a proxy package, it is possible to replace all or part of the proxy upon request.

We understand your desire to test the proxy for free, but unfortunately, this is not possible. Instead, we offer you to place a test order with minimal conditions. This will allow you to see the quality and effectiveness of our proxies in practice.

Resident ISP proxies offer high speed and stability compared to regular residential proxies, providing a permanent static IP address. To operate, IPv4 IP addresses are leased from Internet service providers and assigned to each user individually, which opens up access to a wide selection of subnets (over 450), a large number of locations, and high trust from network resources — the user is identified as a real network visitor. Such IPs are located on the providers' servers, so the proxy's operation does not depend on the state of the user's computer or other device. You can use the same IP as many times as you like, which ensures a high level of anonymity, a channel speed of up to 1 Gbit/s, and unlimited traffic.

Please verify the following: Your subscription is active in the personal account. The mail server is working correctly and available (especially if you use domain mail). The sender of our notifications is not blacklisted. There is enough free space in your mailbox and you meet the storage quota. Note: Emails may sometimes be delivered with a delay. If the issue persists after these checks, please contact our support team.

We have verified that IP2Location provides consistently accurate proxy location detection. When compared, other services may display errors due to less reliable or outdated databases. For dependable verification, we advise using IP2Location.

No, these are prohibited purposes when using our proxies. Anyone who is suspected of such actions will be instantly disconnected from the use of our proxies without a refund.

Yes, our proxies are perfect for this purpose. There are no problems using our addresses.

The connection speed primarily depends on the number of simultaneous sessions and the client’s current internet parameters. For example, with a single connection, speeds can reach up to 150 Mbps. However, as the number of parallel connections to the proxy increases, the available speed will be distributed among them and decrease accordingly. The limit per IP is 6 simultaneous connections.

Yes, our proxies are fully suitable for these purposes. If you encounter any difficulties accessing certain websites, please contact our support team for assistance.

It's simple. Proxies in packages are intended for wholesale buyers. The larger the number of proxies and the purchase period, the cheaper the cost of 1 IP. Package proxies offer discounts up to 40%

Unfortunately, neither we nor the hosting provider give such a guarantee. This is due to the fact that neither we nor the hosting provider collects such statistics. We only give a guarantee that buying from us for a specific purpose the IP address will work.

If, at the time of issuing IP addresses, one or more addresses are found unusable, within 24 hours from the date of receipt (see Terms and Conditions) - we make a replacement for working IP addresses. If problems arose directly in a process of operation (except for the impossibility of connecting to a proxy) - the IP address(es) cannot be replaced.

First and foremost, when using any software with a proxy, it is important to refer to the developer's documentation or recommendations regarding proxy usage. Different programs may have varying formats for adding IP addresses. Additionally, after setting the IP addresses in the program, ensure that the selected protocol corresponds to the assigned port. Mistakes in these two areas are common among users. If you encounter issues where the proxies are not functioning during any testing, it is advisable to contact our support service.

Authorization is possible in two ways. By Username and Password - recommended for use with a dynamic IP address. And binding by IP address for Static addresses.

Static proxies keep one permanent IP address for stable, long-term use, while rotating proxies automatically change the IP at set intervals. Static is best for tasks needing consistent identity, and rotating is ideal for anonymity and bypassing restrictions.

For this purpose, residential proxies are the best choice. Their high level of anonymity and trust from websites makes them highly effective for web scraping tasks

By using residential proxies, you gain access to a large pool of IP addresses that rotate automatically. This helps you avoid captchas and blocks — the main issue when relying on static proxies for scraping.

We recommend using 1 proxy for 1 account if you plan to work with accounts for a long time and with proxies as well. But, the acceptance rate is 3 accounts per 1 IP address. Please note that there are cases of account blocking if you exceed the limits of the social network itself.

We recommend using the proxy of the country for which the accounts are registered. When using a proxy with an account that has different countries, you will need to go through a small check by confirming the phone number. We advise our users to use only those IPs that they lease when registering manually.

Traffic usage is automatically monitored. If it exceeds a safe level, the system may temporarily slow down the connection to keep it stable. Within normal usage, no limits apply. The threshold depends on the proxy type and current server load, so it cannot be stated as a fixed number. To avoid issues, we recommend using traffic responsibly.

To enable access, please contact our support team and complete a KYC verification. This step helps us protect our clients and ensure that proxies are not used for fraudulent activities.